Shipping policy

Last updated: August 2025

Thank you for shopping with APOLGE.

ORDER PROCESSING

Orders are typically processed within 2–5 business days after payment confirmation.

Please note that processing times may be extended during collection launches, holidays, showroom events, or periods of high demand.

SHIPPING ORIGIN

Products available on APOLGE may be shipped from APOLGE, directly from participating designers, or through third-party logistics partners.

As APOLGE works with independent designers and curated collections, fulfillment locations may vary depending on product availability, collection type, and operational arrangements.

MADE-TO-ORDER ITEMS

Certain products may be handcrafted, customized, or produced upon order.

Additional production time may apply before shipment.

Estimated lead times will be indicated on the relevant product page whenever applicable.

SHIPPING RATES

Shipping costs are calculated and displayed at checkout based on the destination, order value, package characteristics, and selected shipping method.

Free shipping may be offered for certain destinations or order values, as indicated at checkout.

DELIVERY TIMES

Delivery times vary depending on the destination country, product availability, fulfillment location, customs clearance procedures, and the shipping method selected at checkout.

Estimated delivery information may be provided during checkout when available.

All delivery times are estimates only and cannot be guaranteed.

TRACKING

Tracking information will be provided once your order has been dispatched, where available.

ADDRESS ACCURACY

Customers are responsible for providing complete and accurate shipping information.

APOLGE cannot be held responsible for delays, losses, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided at checkout.

CUSTOMS, DUTIES & TAXES

For international shipments, customs duties, import taxes, VAT, and other local charges may apply.

These charges are determined by the destination country's authorities and remain the responsibility of the customer unless otherwise stated at checkout.

APOLGE has no control over such charges and cannot estimate them in advance.

LOST, STOLEN OR DELAYED SHIPMENTS

Once an order has been handed over to the shipping carrier, APOLGE cannot guarantee delivery times.

APOLGE is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, public holidays, strikes, or other circumstances beyond our reasonable control.

If a shipment appears to be lost or significantly delayed, please contact us at zora@apolge.com.

Where possible, APOLGE will assist customers in opening an investigation with the shipping carrier.

If a shipment is officially confirmed as lost by the carrier, APOLGE will work with the customer to find an appropriate solution whenever possible.

CONTACT

For any shipping-related questions, please contact:

APOLGE SASU

1 Rue du Général de Larminat
94000 Créteil
France

Email: zora@apolge.com

SIRET: 935 371 427 00011

VAT not applicable – Article 293 B of the French General Tax Code.